Bandwidth Upgrade Complete

bandwidthWe’ve recently doubled our available bandwidth for sending and receiving secured files to account for growing demands on our service. The upgrade will ensure we continue to provide the service levels you expect from our secured file servers in the cloud. Thanks for using FolderGrid!

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New Scheduled File Removal Feature by User Request

circled-dateWe’ve just released an upgrade to our API and delivered a corresponding update to our Web App in support of automatic file removal through the assignment of an “Expiration Date”. File creators and domain administrators can now schedule the automatic removal of a file by assigning it an Expiration Date using the file menu option “Expire.”

We are pleased to announce this new feature which was developed based upon a user suggestion in our feedback forum. We monitor that forum closely and prioritize user requests based upon level of effort and demand. So be certain to vote for any suggestions there or add your own to influence our feature development. Thanks for using FolderGrid!

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FolderGrid WinMount Update

Network DriveWe’re pleased to announce the release of a new version of our FolderGrid WinMount interface. This new version 1.5.1 is available now and includes:

  • Support for asynchronous reads as your secured file is decrypted which improves responsiveness when opening documents and images.
  • Better bandwidth utilization for uploading new files and versions
  • Bug fix preventing refresh from properly updating folder content
  • Better UI handling of window resizing to enable easier log reviews
  • Better support for in-place editing of Microsoft Office documents
     

As always - we welcome your feedback regarding this interface enhancement.

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Web App Upgrade by User Request

FolderGrid Logo Image

We’ve just released a small update to our Web App based upon a user suggestion in our feedback forum. We monitor that forum closely and prioritize user requests based upon level of effort and demand. So be certain to vote for any suggestions there or add your own to influence our feature development. Thanks for using FolderGrid!

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FolderGrid WinMount Update

Network DriveWe’re pleased to announce the release of a new version of our FolderGrid WinMount interface. This new version 1.4.2 is available now and includes:

  • Better status messaging for detailed monitoring
  • Performance improvements for small file transfers
  • Improved handling during Windows System Shutdown
  • Multiple bug fixes for Windows 7
     
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FolderSync Update

software-update

### We’ve just released an update for FolderSync.

Major Enhancements for FolderSync version 1.17.0




Improved error handling and reporting for file and folder name conflicts Fix for bug that could prevent synchronization of locally created folders
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Summary of the December 18, 2013 Service Failure Event

We would like to share more details with our customers about our service failure of December 18th. The service disruption began at 03:23:46 PM Eastern when the blade server powering our web app layer failed. This layer is a core infrastructure component of the FolderGrid encryption grid and used to appropriately route and authorize incoming service requests. The ramifications of the hardware failure were immediately recognized and our technical team began work to migrate the web app to a new server.

FolderGrid was designed from the ground up to prioritize reliability over availability and thus reacted to this infrastructure failure by forcing our service offline and ensuring that no customer data would be at risk as the infrastructure was repaired. Unfortunately the repairs required two hours and nineteen minutes during which FolderGrid was globally unavailable. At 05:42:46 PM EDT, the web service layer was fully repaired and service immediately restored.

As an immediate response, we’ve published a service availability page which will better alert our customers to any service disruptions. Over the coming weeks we will also be working to ensure this type of hardware failure will not result in such an extensive outage. We know how critical our services are to our customers’ businesses, and we know this disruption came at an inopportune time for some of our customers. We will do everything we can to learn from this event and use it to drive further improvement to our service.

Sincerely,
The FolderGrid Team

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We've added support for copying files

file-copyWe’ve just released Web App support for copying files from one folder to another quickly and securely. As always, this operation is also directly supported through our open API.

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Using "Watch Folder" for New File Upload Notifications

Email

We’ve recently added support for email notifications of new file uploads. Any user can now choose to “watch” a folder and when a new file is uploaded to that folder the user will receive an email announcing the addition. To add a folder to your “watch list” simply right click that folder in the Web App and choose the “Watch Folder” menu option. Removing a folder from your watch list is just as easy, simply right-click and choose “UnWatch Folder.”

With this update, we also delivered automatic notifications of new file uploads to the creator of any public DropZone.

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Interface Updates

software-update

We are pleased to announce updates to both our WinMount and FTP interfaces. Both were upgraded over the weekend for major performance enhancements that are immediately available for all users. FTP users will automatically benefit from the recent upgrades while WinMount users will be prompted to download and install the latest update. Our new WinMount version includes several fail-safe measures to better account for networking failures and connectivity issues. As always - we welcome your feedback!

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